These general terms and conditions apply for the sale and delivery of products to customers in Germany and Austria who have purchased and ordered our products via this online shop (“webshop”). Please read the following General Terms and Conditions carefully prior to ordering products from this webshop. The General Terms and Conditions apply in the version valid at the time the contract was concluded.
If you accept these General Terms and Conditions and the data protection provisions, please confirm your acceptance by clicking on the button “I accept the General Terms and Conditions and the data protection provisions of Mondaine Watch Ltd.” during the online ordering process. If you do not accept the General Terms and Conditions and the data protection provisions, you cannot order any products from this webshop.
By ordering our products, you agree to be bound by the following General Terms and Conditions and data protection provisions. By initiating an order through our website, you guarantee that you are competent to enter into a legally binding contract, are at least 18 years of age and are purchasing products for a non-commercial purpose.
2. Webshop OperatorThe webshop is operated by Mondaine Watch Ltd., registered at Etzelstrasse 27, 8808 Pfäffikon/SZ, Switzerland.
Our customer service can be reached via firstname.lastname@example.org
3. Ordering Process
The presentation of the product assortment of Mondaine Watch Ltd. in its webshop does not represent an offer to conclude a sales contract with the customer. It is non-binding. By clicking on the button “Order now”, you submit a binding order concerning the item to the shopping cart.
All orders are subject to our agreement in the form of an acknowledgment of the order, which we send to you via email.
Our acknowledgment of the order represents a binding contract for the purchase of the ordered item. However, the contract applies only to those goods which we have accepted in the acknowledgment of the order and not for any other items which you may also have ordered in the webshop.
We reserve the right to decline to accept orders when the items are not available or we have receive a negative credit report through our payment partner MF Group AG (https://www.mfgroup.ch) or for any other reason relevant to the sales process.
4. Product Description and AvailabilityWe make every conceivable effort to present the products as precisely as possible in the webshop. However, we cannot guarantee the descriptions and depictions of these products are exact and free of errors and that the products conform to your expectations. Product descriptions and prices can change without prior notice.
If the products ordered are not available, we will inform you via email and give you the option to wait and see whether the items will become available again or to cancel the order for a full refund.
We reserve the right to discontinue products at any time and at our discretion or to refuse to accept orders from certain geographic regions or to limit the quantities which are available for sale in the webshop.
5. Prices and Payment
The price of a product corresponds to the information given on our website, with the exception of obvious errors. In the case of obvious errors in pricing which you should have reasonably been able to recognize as incorrect, we will calculate the correct price even if we have already sent you the acknowledgment of the order.
The total price of your order, including VAT and shipping costs, is shown at the end of the online ordering process. Price fluctuations are possible. The authoritative price is the one shown at the time the offer was accepted. By confirming the order, you agree to the price shown.
The purchase price and any shipping costs which arise are due upon conclusion of the contract, subject to the following provisions.
The purchase price can be settled using the credit cards referred to during the ordering process. Your credit card will be charged the full amount owed at the time the order or pre-order is placed.
Credit card holders are subject to validity checks and approvals by the credit card issuers. We have the right to use personal data belonging to the card holder, together with third parties to the extent necessary, in order to carry out such checks ourselves and to process payments. If the card issuer should refuse the approval of the payment to us, we have the right to delay delivery or cancel the order or pre-order.
You can also pay securely and easily via PayPal. You will be redirected directly to PayPal at the end of the ordering process. If you are already a PayPal customer, you can log in to your account there with your user details and make the payment. If you don't already have a PayPal account, you can log in as a guest or open a PayPal account and then complete the payment. Payment will usually be registered within a few minutes and your order will be instantly processed.
Invoices are generated at the beginning of the following month after completion of the order. Meaning the invoice will bereceived approx. at the middle of the following month by post. If, for example, theorder is completed on 01.05.2022, the invoice will arrive on you around 15.06.2022.
As an external payment service provider, MF Group / POWERPAY offers the payment method "purchase by invoice".
With the single invoice, the customer can simply settle his/her online purchase by invoice.
If the customer chooses not to pay within the specified time frame, he/she will receive a monthly invoice with an order summary in the following month. When the purchase contract is concluded, POWERPAY takes over the invoice claim that has arisen and handles the corresponding payment modalities. In the case of purchase on account, the customer accepts POWERPAY's GTC in addition to our GTC. (powerpay.ch/en/agb). We shall remain responsible for general customer enquiries (e.g.regarding the goods, delivery time, dispatch), returns, complaints, declarations of revocation and returns or credit notes.
6. DeliveryThe items are sent to the delivery address provided with your order. The delivery is made within 2 to 3 business days after the date of the order, unless something different was expressly agreed at the time the order was submitted.
If we are not able to ship the items you ordered within 30 days of the order date confirmed by us, you can cancel your order free of charge and we will process a full refund to you using the same payment method through which we received your payment. For subscription models/pre-orders, the waiting period until you may cancel your order is 90 days from the expected delivery date confirmed by us.
At the moment the item is received, you are obligated to check the shipment for completeness and correctness. Missing, broken or damaged products must be reported to us in writing immediately after delivery.
We are sorry to hear that your purchase did not work out for you and you will be returning your order.
As a customer, you have the right to cancel your purchase by creating an online return. You have 14 days after receiving your order to create your return on our website RETURN – Luminox DE. The cancellation period begins on the day the order is received by the recipient.
Follow the steps below in our returns centre - please note we only process returns which are submitted and approved online.
Enter your order number and email address - please use the same email address that was used for completing your order.
Select the item(s) you wish to return, select the reason(s) for return and submit the request – please note if your return request is taking place after 14 days of order receipt, the return request cannot be accepted.
You receive an Email with the shipping address where your return needs to be sent to – please make sure to check your Spam folder.
Place the item(s) in their original packaging in the box, together with the return form and your unique Return ID number and seal it.
Post your package with the carrier of your choice. For returned items, the customer bears the cost of the return and the burden of proof. Therefore, kindly keep the tracking number of your return until the return is processed.
Upon receipt of your return we will examine the item(s) and issue your refund, for the price paid within 14 days from the day on which we receive the returned item(s) and by the same means which you have used to pay.
If the watch is not in its original condition (i.e. it was used or damaged beyond what was necessary to check its quality or functionality), we have the right to deduct the cost of the missing items or the replacement of the damaged parts from the reimbursement.
Please note that customized products are made just for you and cannot be returned except in the case of a manufacturing defect.
8. GuaranteeFor the watch you purchase from our webshop, there is a two year guarantee from the date of purchase against all manufacturing defects.
Please conserve your purchase document (confirmation email) as it is consider the proof of date of purchase.
You can find the complete guarantee conditions on the guarantee certificate delivered with each watch.
The guarantee does not apply to natural wear and tear, batteries, wrist bands, crystal and crown and does not cover scratches or damage due to accident, willful damage, and incorrect use or any alterations, maintenance or repairs conducted by anyone other than the authorized MISO® Service Center providers listed on our website www.uk.luminox.com
When a defect covered by the guarantee is present, your watch will be repaired or replaced at the discretion of the MISO Service Center free of charge. As a replacement, you will receive a Luminox watch of the same model or a model of comparable value.
Any other obligations, including liability for accidental, consequential or other damages as well as any possible implied guarantees are excluded from the present guarantee.
The present guarantee applies exclusively to watches purchased through this webshop or an authorized Luminox retailer and which can be proven to have come from an authorized retailer via the original copy of the duly signed, dated and stamped Luminox guarantee certificate. Claims arising from this can be submitted either to an authorized Luminox retailer or by sending the product to a MISO® Service Center. The return must include the original Luminox guarantee voucher, completely and correctly filled out and stamped. Customers need to bear the postal cost for returns. All returns based on this guarantee are to be sent as packages to the following address:
Schäuble Service GmbH – Mondaine Service Center
In cases of unjustified complaints which are not covered by the Mondaine Watch Ltd. guarantee, Mondaine Watch Ltd. reserves the right to invoice you for any costs arising from the examination and return of the product.
Important Shipping Tips:
Address it to "The Service Center".
Do not enclose the original gift box, but do package the watch carefully to prevent damage in transit. (e.g. wrap in bubble paper).
Ensure that the package is adequately insured and if possible obtain a tracking number. We are not responsible or liable for any damaged items or lost parcels while in transit to one of our facilities.
Whenever shipping your watch across any international border, you must indicate "returning product to manufacturer for repair & return only. Value for customs purposes only. No commercial value." You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Centers. Failure to do so may result in refusal of the package.
Our liability regarding items sold in our webshop is limited to the amount of the purchase price of the product.
Under no circumstances are we liable for losses, claims or indirect, direct, accidental or consequential damages of any kind, including but not limited to lost profits, sales or savings, lost data, replacement costs or similar damages, either on the basis of the contractual agreement or any other legal basis arising in connection with sales transactions carried out via our webshop, provided these are not caused by willful misconduct or gross negligence on our part.
In cases in which we rely on delivery companies or third party service providers, we exclude, to the extent permitted by law, any liability for delays, damages or losses arising from the services of such delivery companies or third party service providers.
10. Severability Clause
Should one of the provisions of the present General Terms and Conditions be or become invalid or unenforceable, the provision shall be adapted and not stricken in order to match the objective and economic purpose of these Conditions as closely as possible. The validity of all remaining provisions of the present General Terms and Conditions remain unaffected and fully applicable to the extent of the law.
We have the right to change these Terms and Conditions from time to time, provided that these changes do not apply to orders placed prior to the publication of the altered Conditions on our website.
Without our prior written approval, you do not have the right to transfer, relinquish or otherwise render to third parties the rights or obligations arising from the contract between yourself and Mondaine Watch Ltd.
13. Applicable Law and JurisdictionAll legal transactions between the customer and Mondaine Watch Ltd. are subject to Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) or any other international agreements do not apply. This choice of law applies to the extent that the protection it provides is not revoked by any compelling regulations of the national laws in the country in which the consumer habitually resides.
The jurisdiction for all disputes arising from or in connection with the legal relations between Mondaine Watch Ltd. and the customer is the place of business or residence of the customer.